Glimmer Return and Refund Policy

At Vela, we are committed to providing high-quality products and excellent customer service. We understand that sometimes things don't go as planned, and you may need to return your product. Below are the terms and conditions for returns and refunds.

1. Returns

You have [30] days from the date you receive your AutoCurl Pro product to request a return. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Returns must also include proof of purchase (e.g., order confirmation or receipt).

• Non-returnable items:
  • Gift cards
  • Items that have been used or damaged
  • Products not in their original packaging or missing parts

2. How to Initiate a Return

To initiate a return, please contact our customer service team at [insert email or contact information] with your order number and details of the item you wish to return. We will provide you with instructions on how to return your product.

Please do not send your product back without contacting us first.

3. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part (e.g., defective or wrong item shipped).

4. Refunds

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.

• Approved Refunds:
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
• Late or Missing Refunds:
  • If you haven’t received a refund within the expected timeframe, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [insert email/contact information].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact us at [insert email/contact information] within [30/60] days of receiving the item.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [insert email/contact information] with proof of the defect (e.g., photos) and your order number. We will arrange for a replacement or a full refund, including shipping costs.

7. Changes to the Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

If you have any questions about our Return and Refund Policy, please contact us at:

Glimmer Customer Service

Whatsapp : +447491838297